Besan Club Privacy Policy — Your Data, Handled with Care

1 Who We Are

Besan Club ("we", "us", "the platform", "the site") operates the gaming and sports betting platform available at besanclub.net and through the Besan Club mobile app. This Privacy Policy explains how we collect, use, store, protect, and in some cases share the personal information of users ("you", "player") who access or register on the platform.

This policy applies to all information collected through the website, the mobile app, and any communication you have with us — including support emails. By creating an account or continuing to use the platform, you confirm that you have read and understood this policy. If you do not agree with how we handle your data, please do not register or continue using the platform.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and Besan Club.

2 Information We Collect

We collect different types of information depending on how you use the platform. The categories below cover everything we may collect during the normal operation of your account.

We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data. If we ever need to collect anything beyond the categories listed above, we will notify you and request your explicit consent before doing so.

3 How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose. We do not collect information speculatively or hold data that serves no function. Below is a clear breakdown of why we use your information and what it enables us to do.

• Account Management: To create, maintain, and secure your Besan Club account, and to verify your identity when required.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets — and to match incoming funds to your account.
• Platform Personalisation: To remember your preferences, such as language settings, favourite games, and notification choices, so that your experience on the platform feels consistent.
• Customer Support: To respond to your enquiries, resolve account issues, and maintain a record of communications for quality assurance.
• Responsible Gaming: To operate the self-exclusion, deposit limit, and session reminder features that help you manage your gaming activity responsibly.
• Fraud Prevention & Security: To detect suspicious activity, investigate potential breaches of our Terms and Conditions, and protect the integrity of the platform and all players on it.
• Platform Improvement: To analyse usage patterns and technical performance data so we can fix bugs, improve features, and build a better experience for players in Pakistan.
• Legal Compliance: To meet any applicable legal obligations, including record-keeping requirements related to financial transactions.

4 Payment Data and Financial Information

Because Besan Club processes real-money PKR transactions, financial data requires an extra level of care. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or a card, the payment processing itself is handled by trusted, third-party payment providers. These providers operate their own security standards and data practices, which are governed by their own privacy policies.

Besan Club retains only the minimum financial information needed to manage your account balance, process your withdrawals, and maintain transaction records. This includes:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• Transaction reference numbers
• Deposit and withdrawal amounts in PKR
• Transaction timestamps

Full card numbers, complete bank account details, and mobile wallet PINs are never stored by Besan Club. These are handled exclusively by the payment providers at the point of transaction. You should ensure you are familiar with the privacy terms of your chosen payment provider.

5 Cookies and Tracking Technologies

Besan Club uses cookies and similar technologies on the website and in the app. A cookie is a small text file stored on your device when you visit a website. We use them to make the platform work properly and to understand how players use it.

The types of cookies we use are:

• Essential Cookies: These are necessary for the platform to function. They keep you logged in during your session and allow core features like deposits and game loading to work correctly. These cannot be turned off.
• Performance Cookies: These collect anonymous data about how the platform is used — which pages are visited most, how long players spend on certain features, and where errors occur. This helps us improve the platform.
• Preference Cookies: These remember your settings such as language choice, notification preferences, and display options so you do not have to reconfigure them every visit.
• Analytics Cookies: We may use analytics tools to understand broad usage trends. This data is aggregated and does not identify individual players.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform, including staying logged in or loading certain games correctly.

6 Data Sharing and Third Parties

Besan Club does not sell your personal information. We do not share your data with third parties for their own marketing purposes. We may share limited data with carefully selected third parties only where it is necessary for us to operate the platform and provide our services to you.

The categories of third parties we may share data with include:

• Payment Providers: JazzCash, Easypaisa, Raast, banks, and card processors receive only the information required to complete your transaction.
• Identity Verification Partners: Where we are required to verify your identity, we may use a trusted third-party verification service. They receive the documents or data needed for verification only.
• Technology and Hosting Providers: The companies that host our servers, manage our databases, or provide cloud infrastructure may have access to stored data as part of their services. These providers are contractually bound to keep your data secure and to use it only for the purposes we specify.
• Game Content Providers: Third-party game developers whose content appears in the Game Lobby may collect technical session data (such as game round IDs) for the purpose of resolving disputes or delivering game content correctly. This is limited to what is necessary for game delivery.
• Legal and Regulatory Authorities: We may disclose data where required to do so by applicable law or in response to a valid legal request from an authority with jurisdiction over our operations.

In every case, we share the minimum data necessary for the specific purpose, and we require third parties to handle it in line with appropriate security and confidentiality standards.

7 Data Retention

We keep your personal data for as long as your account is active, and for a defined period after account closure to meet our legal and operational obligations. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account, plus a minimum of five years after closure.
• Financial and transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last interaction.
• Technical and usage data: Typically retained for 12–24 months in aggregate or anonymised form.
• Cookie and session data: Session cookies expire when you close your browser. Persistent cookies expire according to the settings described in our cookie notice.

Once the applicable retention period expires, data is either securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account deletion before a retention period has expired, we will delete everything we are not legally required to retain and anonymise the rest.

8 Security Measures

Protecting your data is a core operational responsibility at Besan Club. We implement a layered approach to security that covers both technical and organisational controls.

• Encryption: Data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to staff and systems that genuinely need it to perform their roles. All access is logged and audited.
• Two-Factor Authentication: Players can enable two-factor authentication (2FA) on their accounts as an additional layer of security against unauthorised login.
• Regular Security Reviews: Our systems undergo periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident Response: In the unlikely event of a data breach affecting your personal information, we will notify affected players and take immediate steps to contain and investigate the incident.

While we take every reasonable precaution, no system connected to the internet is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9 Your Rights

You have rights over your personal data. Besan Club respects these rights and will act on valid requests within a reasonable timeframe. The rights available to you include:

• Right to Access: You can request a copy of the personal data we hold about you, free of charge.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these directly from within your account settings.
• Right to Deletion: You can ask us to delete your personal data. We will action this request subject to any legal or regulatory retention obligations that require us to keep certain records.
• Right to Restriction: In certain circumstances, you can ask us to pause the processing of your data while a query or dispute is being resolved.
• Right to Object: You can object to us using your data for certain purposes, such as analytics or platform improvement, where that processing is not strictly necessary for your account.
• Right to Withdraw Consent: Where we rely on your consent to process data (for example, for optional marketing messages), you can withdraw that consent at any time without affecting your account.

To exercise any of these rights, contact our support team at the email address provided on this page. We will acknowledge your request and provide a response within a reasonable period. We may need to verify your identity before acting on any data request.

10 Children's Privacy

Besan Club is strictly an adults-only platform. We do not permit anyone under the age of 18 to register or use any part of the platform. We do not knowingly collect personal data from minors.

If we become aware that a user is under 18, or that a minor has registered using false information, we will immediately suspend the account, void any activity associated with it, and delete the personal data collected in connection with that account.

If you are a parent or guardian and believe that a minor has registered on Besan Club, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible. We also encourage parents to use device-level parental controls and to speak openly with young people about responsible use of online platforms.

11 Updates to This Policy

Besan Club may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data practices. When we make changes, we will update the date shown at the top of this page. For significant changes, we may also notify registered players by email or through an in-app notification.

We recommend bookmarking this page and reviewing it periodically, particularly before making a new deposit or using a new platform feature for the first time. Your continued use of the platform after a policy update is treated as your acknowledgment of the revised terms.

If the changes are material and require your fresh consent, we will request it explicitly before you continue using the affected features.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, please get in touch with the Besan Club support team. We aim to respond to all privacy-related queries promptly and in plain, clear English.

You can also find answers to common questions on the FAQ page. For questions specifically related to deposit limits, self-exclusion, or responsible gaming tools, visit the Responsible Gaming page.